How much does shipping cost and where do you ship?
Every Kelaro Lounge order ships across India from our base in Chennai. Shipping is free on orders of ₹999 and above; for orders below that a flat fee of ₹49 is added at checkout and shown to you up front, never charged per item.
What payment methods can I use?
We keep payment simple and secure: you can pay by UPI (prepaid) or choose Cash on Delivery. We do not accept credit or debit cards or international wallets. COD is available across most serviceable PIN codes, and you will see the options available for your address at checkout.
Can I return seeds if I change my mind?
Sealed, unopened packets in their original condition can be returned within our return window of 7 days from delivery. Because seeds are a living product, opened or partially used packets cannot be returned for reasons of hygiene and viability. Approved refunds are processed within 7 business days.
My seeds arrived damaged or wrong, what should I do?
Please film a clear, continuous unboxing video as you open the parcel. If an item is damaged, defective on arrival or not what you ordered, email us at [email protected] within 48 hours of delivery with your order number and the video or photos. Once we have reviewed it we will arrange a replacement.
When should I sow the seeds and how do I store them?
Each packet carries its own sowing notes and the approximate season that suits the variety, so please follow what is printed on your packet. Until you sow, keep seeds in a cool, dry place away from direct sunlight and moisture. Because germination depends on soil, weather and care, we give honest guidance rather than a growing guarantee.
Do you guarantee that the seeds will grow?
No, and we think it is fairer to say so plainly. Seeds are natural, living things and their germination depends on your soil, the weather, storage after delivery and the care you give them, all of which are outside our control. What we promise instead is honest labelling and packets that are stored and dispatched with care.
How do I track my order?
As soon as your order ships we send a tracking link by both email and SMS, so you can follow it to your door. If a tracking update looks stuck for more than 48 hours, write to us at [email protected] and we will chase the courier on your behalf.
Do you have a physical shop I can visit?
No. Kelarolounge is an online-only store with no showroom or counter. Every order is placed here on the website and dispatched from Chennai to your address across India.